Returns and Complaints
A. Right of Withdrawal – Customer Information
Introduction
Consumers are entitled to a right of withdrawal under the following conditions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must inform us (WickerPL Radomska Joanna, Łętownia 454, 37-312 Łętownia, Poland, Tel.: +48 885 062 620, Email: shop@wickerstories.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen (14) days from the day on which we receive notice of your withdrawal from this contract.
For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund. We may withhold reimbursement until we have received the returned goods or you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen (14) days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion or Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose sole place of residence and delivery address at the time of the conclusion of the contract is located outside the European Union.
General Notes
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Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure suitable packaging to provide adequate protection against transport damage.
B. Model Withdrawal Form
If you wish to withdraw from the contract, please complete this form and send it back to us.
WickerPL Radomska Joanna
Łętownia 454
37-312 Łętownia
Poland
Email: shop@wickerstories.com
I hereby withdraw from the contract concluded by me for the purchase of the following goods () / provision of the following service ()
_______________________________________________________
_______________________________________________________
Ordered on () ____________ / received on () __________________
Name of consumer
Address of consumer
Signature of consumer (only if this form is submitted on paper)
Date
(*) Delete as appropriate.
